Refunds

Last updated 27 October 2026

If the Cities pack isn't what you hoped for, you get your money back. Within 14 days of paying, no questions asked.

How to ask for a refund

Payments for Glacier Notebook are handled by Paddle, the reseller of the Cities pack. To ask for a refund, use the link in your receipt email from Paddle, or go to paddle.net and look up your order with the email address you paid with. You can also write to me at hello@glaciernotebook.com and I'll make sure it happens.

Once and monthly

• Once: a full refund within 14 days of paying.
• Monthly: a full refund of a monthly payment within 14 days of that payment. You can also cancel at any time so no further payments are taken; cancelling stops the next payment and doesn't need a reason.

The refund goes back the way you paid, usually within 5 to 10 days, depending on your bank.

After a refund

Glacier Notebook has no server and can't take a code back, so the papers may stay in your browser. That's fine. If you liked them after all, you can always support Glacier later.

Glacier is made by one person who cares. If something didn't work for you, I'd like to hear why, but you never have to tell me.